Midco: Communications Specialist

Sioux Falls, SD
Full Time
Excellent Benefits including Free / Discounted Services 

Apply online at www.MidcoCareers.com

Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By the end of 2017, most of our customers will have access to Midco Xstream® Gig – blazingly fast internet with download speeds of up to 1 Gbps. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

Free and discounted Midco services
Tuition reimbursement
Support of employee involvement in the communities we serve
Employee referral program
Wellness programs

Visit MidcoCareers.com to learn about employment opportunities and apply today.

JOB PURPOSE: 

Write compelling, engaging and accurate communications that support integrated and sales marketing plans, customer experience initiatives and employee engagement programs.

KEY FUNCTIONS: 

Write content for brochures, direct mail, emails, internal communications, videos, websites, graphics, ads, newsletters, customer notifications and various other communications materials.
Develop attractive, easy-to-read content that is consistent with the intended medium, and matches tone, voice, editorial and brand style guidelines.
Edit, revise and proofread new and existing materials to ensure accuracy of information, spelling and grammar.
Collaborate with various business stakeholders (especially product managers, sales, operations, analysts, engineering, IT and HR) to understand services and functions – to transform information into relevant, engaging, audience-appropriate content.
Assist in creating and modifying on-page web content in a content management system.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Adhere to Midco privacy guidelines to ensure each customer’s privacy.
Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: 

Effectively communicate with other departments to handle any escalating issues in a timely manner.
Function as an effective team member while supporting the efforts and concepts of other departments.
Support the mission, vision, and values of Midco.
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
Possess strong problem solving and decision making skills while using good judgment.
Multi-task and change from one task to another without loss of efficiency or composure.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
Identify opportunities for improvement while creating and implementing viable solutions.
Actively follow Midco policies and procedures.
Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

EXPERIENCE AND EDUCATION: 

Bachelor’s degree required. Focus in marketing, advertising or related field preferred.
Minimum of five years as a professional marketing communications writer.
Excellent command of English language required, with very strong copyediting, proofreading and fact-checking skills, as well as solid working knowledge of the AP style guide.
A well-versed storyteller with proven experience developing and delivering story ideas and content.
Experience writing about technology, software, networking or telecommunications a plus.
Background in B2B marketing and lead generation, and technical/instructional writing a plus.
Excellent project management skills required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.
The noise level in the work environment is moderate to loud.
Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Midcontinent Communications is an EEO/AA including Vets and Disabled.


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